Sales are final unless an item has been significantly misrepresented. A request for return must be made within 2 days of receipt, as shown on USPS tracking. Once the return request is approved, item must be returned within 5 days of request. Purple Daisy Jewelry will often provide a return label at no cost to you depending on the reason for the return. Returned item must not have been changed, cleaned or altered in any way. If your request doesn't meet all the requirements stated, please contact me and we will work to resolve the issue if at all possible in a way that is fair to all parties.